Shipping & Returns

🎄 Xmas Shipping Cut-Offs🎁
Get your gifts delivered before Christmas! Place Your Order by:

• 19th December — All states except WA, NT & TAS; 
• 12th December — WA, NT & TAS (recommended “safe” date)

 

SHIPPING

Australia

Santa Cruz Skateboards Australia uses Australia Post as our delivery service. Delivery times may vary depending on your location. See the Australia Post website for estimated postage and delivery times. All parcels require signature on delivery. If you request for your item to be left at your shipping address, Santa Cruz Skateboards Australia takes no responsibility for any damage or theft that may occur.

Santa Cruz Skateboards Australia Online provides FREE shipping on eligible orders. Santa Cruz Skateboards Australia Online will charge a standard national shipment fee on all orders that don't qualify for FREE shipping, with the costs displayed at checkout.

Orders placed on weekends and public holidays will be processed on the next business day. For any customer enquiries, please contact our friendly Customer Service team:

Email: online@santacruzskateboards.com.au

Office Operating Hours: Monday to Thursday 8:30am – 5:00pm and Friday 8:30am – 2:30pm

Shipping Type	Order Value	Delivery Time	Cost
Express	----	1–4 Business Days	AUD $14.95
Standard	$0 – $129.99	2–8 Business Days	AUD $9.95
Standard	$130 and up	2–8 Business Days	Free

New Zealand

Santa Cruz Skateboards Australia Online provides FREE shipping on eligible orders to New Zealand customers.

Orders placed on weekends and public holidays will be processed on the next business day. For any customer enquiries, please contact our friendly Customer Service team:

Email: online@santacruzskateboards.com.au

Office Operating Hours: Monday to Thursday 8:30am – 5:00pm and Friday 8:30am – 2:30pm

Shipping Type	Order Value	Delivery Time	Cost
Standard International	$0 – $129.99	6–27 Business Days	AUD $19.95
Standard International	$130 and up	6–27 Business Days	Free

RETURNS POLICY

Santa Cruz Skateboards Australia Online are happy to refund items that are of incorrect size, fit, or items that are defective/damaged as a result of a manufacturing issue. To return an item that is the wrong size or fit it must be unused and in the same condition that you received it. It must also be in the original packaging with the original tags and labels still attached to the product. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. Please note that only refunds will be enabled. No exchanges.

Original shipping costs are non-refundable and the cost of return postage must be paid by the customer. You can either pay by weight at the Post Office or create your return label online (Australian customers only).

Click here to start your online return.

Faulty Product

A faulty product is an item that has been received with damage or where a manufacturing fault occurs within a reasonable period following the purchase (6 Months). Products damaged as a result of normal wear and tear are not considered faulty.

To return a product that is faulty please contact our Customer Service team via online@santacruzskateboards.com.au. Please include your order number, any photos, and relevant information regarding the issue.

Sale Items

You are entitled to a refund for sale items within 30 days of purchase. Refunds will not include the cost of shipping.

Refunds

Once your return has been received and inspected by Santa Cruz Skateboards Australia Online, your refund will be processed. Refunds will be issued using your original payment method. If your refund is approved, then it will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Returns

If you have not received your refund, first check your bank, PayPal, or AfterPay account for payment of a Santa Cruz Skateboards Australia Online refund. Then contact your credit card company or your bank, as it may take a few days before your refund is officially posted. If you have completed all these steps and you still have not received your refund, then please contact the Santa Cruz Skateboards Australia Online Customer Service team at online@santacruzskateboards.com.au.

How To Assemble A Complete Skateboard

Skateboard Assembly Guide

Ready to shred but your board is in pieces? Skateboarding legend Ron Whaley is here to walk you through putting your skateboard together.

Before You Start

First, make sure you have all the necessary skateboard parts:

• Skateboard Deck
• Grip Tape
• Trucks
• Wheels
• Bearings
• Hardware

You will also need some tools:

• Razor blade
• Skate Key/Tool

If you don’t have a skate key, you can use an adjustable/crescent wrench or wrenches in the following sizes:

• 3/8 wrench - for the mounting hardware.
• 1/2 wrench - for the nuts that hold the wheels on the truck
• 9/16 wrench - to tighten or loosen the trucks

You will also need a phillips head screwdriver for the mounting hardware.

Unless your mounting hardware uses an allen head. Usually allen head hardware comes with an allen key.

Got all the stuff? Excellent. Let’s put it together.

Step 1: Grip the deck.

Peel the paper backing off the grip tape. Be careful not to let the grip fold and stick to itself.

Holding the griptape by the ends, lengthwise, lower the sticky side of the grip tape on to the deck.

While doing this, let the grip bend in a U shape. That way the grip touches the middle of the deck first.

Very lightly, lay the grip tape down making sure it covers the entire deck. That way if it’s not on perfectly you can just lift it back off the deck.

If there are no major bubbles or wrinkles and the grip tape covers the deck you can start to push griptape down on to the deck. Little bubbles are ok, you can just poke them with the razor blade.

Push the grip down from the middle of the deck and moving outward towards the edges.

Put the deck on the ground and step on the grip tape. Walk all around making sure the griptape is especially stuck to the top of the deck near the edges.

The grip tape should be well stuck on the deck.

Using the screwdriver or the skate key, scrape the gripe tape on the top edge of the deck.

Scrape all around the edge of the deck to where you can see the outline of the deck shape.

This will make the grip tape easier to cut and will prevent the grip tape from peeling up on the edges while skating.

Take the razor blade and cut from the under side (sticky side) of the grip tape. Cutting all along the edge of the board at a slight angle. Cutting in line with where the grip tape was scraped.

Cut all of the excess grip tape and save the scraps. Use them to sand the edges of the deck and grip. This will also help the grip tape from ever peeling up.

All gripped? Nice.

Time to poke the holes through the grip for the mounting hardware. You can use the phillips head screwdriver to find the the covered truck mounting holes and push through the grip tape into the holes. You can also use something sharp, like a nail, to get the holes started.

Step 2: Mount the trucks on the deck

Once you have the holes poked, insert the hardware bolts into the deck from the grip tape side.

Mount the trucks on to the deck with the kingpins facing the middle of the deck and each other.

Screw the nuts on to the bolts and use the skate key or 3/8 wrench to tighten the nuts.

Holding the bolts in place with the screwdriver from the top.

Tighten the bolts enough to where the tops sink just enough into the deck/grip to where the bolt head