How do I place an order?
To purchase a product and place an order on the Santa Cruz Skateboards Australia Online store, simply choose a product category. Once the chosen category is selected ie Mens, and `Tees,’ then choose the item you are interested in; view the product by clicking on it. This will lead you to the individual product page to choose your product colour and size. Once you have selected your colour and size, add your item to the cart by clicking the red button named `add to cart.’ By adding your product to the cart, you will then have access to review your order and continue to checkout. To view your order, simply click the 'My bag' button on the top right hand side of the homepage. This will display your items chosen for cart. You can then view the full cart or go to Checkout by clicking the red button named `Checkout.’ Once at the Checkout page, you will need to fill in your contact, delivery and payment details to finalise your order. Once this is complete, an order confirmation email will be sent to the email address you provided with your product, payment and shipment details. Thank you for shopping at Santa Cruz Skateboards Australia Online!
When will I be charged for my order?
Once you have finalized your order by providing your contact, payment and delivery information; you will then receive an order confirmation email outlining the payment has been accepted. It can take up to two hours for Santa Cruz Skateboards Australia Online to charge your account and receive payment.
Will I receive a confirmation email of my order?
Yes. For all product orders made on the Santa Cruz Skateboards Australia Online website, you will receive an order confirmation email with details of product purchased, contact information, delivery details and shipment method.
What forms of payment do you accept?
Santa Cruz Skateboards Australia Online accepts PayPal, Credit Card, Afterpay, and Openpay. It is free to sign up to PayPal and we use this payment method because it is a faster, smarter and a safer way to pay. To pay with a card, select Paypal and then select 'Pay with credit card'. To pay with another Buy-Now-Pay-Later service, simply select at checkout and follow the prompts.
How safe are my credit card details?
Very Safe. When you click the `Process Order’ button on the Santa Cruz Skateboards Australia Online website payment page, PayPal sends the transaction information directly to our bank. We do not share your payment details with any third parties, as our online system automatically encrypts all your details.
How much does delivery cost?
Santa Cruz Skateboards Australia Online provides FREE shipping on all orders from $80 and up made in Australia. For all orders from $0-$80, Santa Cruz Skateboards Australia Online will charge a standard national shipment fee starting at $7.90 to all customers purchasing products within Australia. International shipment fees start at $19.90.
Does Santa Cruz Skateboards Australia Online ship internationally?
Santa Cruz Skateboards Australia Online can only ship to Australia and New Zealand. International shipment fees start at $19.90.
When will I receive my order?
Santa Cruz Skateboards Australia Online shipment and delivery of orders are based on product availability, payment processing time and warehouse distribution center processing time. Orders will be processed during normal (Queensland) business hours between Monday and Friday 8:30am – 5:00pm. Orders placed on the weekends and public holidays will be processed on the next business day. Delivery within Australia to metropolitan areas will usually arrive within 48 hours of dispatch. For regional areas in Australia, delivery is between 2 and 5 days. Deliveries to New Zealand will usually arrive within 5-7 business days.
What currency is Santa Cruz Skateboards Australia Online prices displayed in?
The Santa Cruz Skateboards Australia Online prices are displayed in the Australian dollars (AUD).
How do I search for items on Santa Cruz Skateboards Australia Online?
You can search for all Santa Cruz Skateboards Australia Online products in a number of ways. The easiest way is to browse through the categories at the top of the homepage. Alternatively you can search a product by entering in the name or style code on the Santa Cruz Skateboards Australia Online `Search’ engine bar located on the top and bottom of the Santa Cruz Skateboards Australia homepage.
Can I make a change to an existing order?
Unfortunately, we are unable to change an order once it has been placed. If you wish to cancel your order, please contact our Customer Service Team at online@santacruzskateboards.com.au within 12 hours of finalizing your order.
Can I track the status of my order once purchased?
Yes. When your order ships, Santa Cruz Skateboards Australia Online will send you an order shipment confirmation email with details of your product shipment and a tracking number. You will also be sent a link to track the status of your order.
Can I order on the phone or by email?
No. You can only order a Santa Cruz Skateboards product via the Santa Cruz Skateboards Australia Online or through any of the 300 retailers stocking Santa Cruz Skateboards nation wide.
How do I cancel my order and receive a refund?
From the purchase stage of finalizing your order – you will have 24 hours to cancel your order and receive a refund. To cancel your order, you must contact Customer Service on the following details: Santa Cruz Skateboards Australia Online Customer Service: online@santacruzskateboards.com.au
Does Santa Cruz Skateboards Australia Online have Gift Cards?
No. Santa Cruz Skateboards Australia Online does not provide or accept Santa Cruz Skateboards gift cards.
How do I use a promotional code?
All Santa Cruz Skateboards Australia Online promotional codes have a set number of digits. To use a promotional code, you must enter it into the checkout of your order. This code entered will automatically discount your order. Santa Cruz Skateboards Australia Online promotional codes can only be used once and cannot be used in conjunction with any other offer.
What happens if something I order is out of stock?
The Santa Cruz Skateboards Australia website will only display sizes and colours available for purchase. However occasionally an item could sell out within the minute you place your order. If you have ordered a Santa Cruz Skateboards Australia product that is out of stock, the Santa Cruz Skateboards Australia Online Customer Service team will notify you as soon as possible and provide confirmation that you will be issued with a refund.
I need help with my size, do you have a size guide?
Yes. Our Size Guide can be easily accessed from the size guide link at the footer, or from the Fit Guide link on every product page.
What happens if my item gets lost in the mail?
Santa Cruz Skateboards Australia Online tracks all website orders with a shipment tracking number. The first thing to do is contact the carrier your order was sent with and quote your tracking number that was sent to you on your order confirmation email. If your item is lost in the mail, Santa Cruz Skateboards Australia Online will lodge a claim with the postal service. Please contact Santa Cruz Skateboards Australia Online Customer Service for further information. Santa Cruz Skateboards Australia Online Customer Service: online@santacruzskateboards.com.au
Do you deliver to PO Box address?
Yes. Santa Cruz Skateboards Australia Online can deliver to all postal addresses within Australia and Internationally.
Can I exchange my item at the retail store?
No. Products purchased on the Santa Cruz Skateboards Australia website cannot be exchanged at any of the retail stores stocking Santa Cruz Skateboards.
How do I sign up to the mailing list?
You can sign up to the Santa Cruz Skateboards Australia newsletter list by scrolling down the Santa Cruz Skateboards Australia homepage to the bottom right hand side of the page. You will then have access to enter in your full email address on the `Join the Tradition’ section. By signing up to the Santa Cruz Skateboards Australia mailing list you will receive frequent marketing material, special offers and news on new products.
Do I need an account to place an order?
When you proceed to checkout to purchase a product, you are meet with a few options, existing members can login, and non existing members can either checkout as a guest or register when you checkout. Registering when you checkout will automatically set up a member account with Santa Cruz Skateboards Australia Online.
I have forgotten my password on my Santa Cruz Skateboards Australia Online account?
If you have forgotten your password, you can access your account information by clicking on the `Login’ key on the top right hand side of the Santa Cruz Skateboards Australia website homepage. To log into your account, press the `Login’ button. This will lead you to the Login page where your email and password is required to log into your account. You can reset your password by clicking on the `forgot your password’ link – this will automatically send you a temporary Customer Password. For new customers, just hit the 'get started' button below the 'register today' section.
How do I give you my feedback?
We would love to hear from you. Please send any feedback to Santa Cruz Skateboards Australia Online Customer Service online@santacruzskateboards.com.au
