AUSTRALIAN DELIVERY ONLY
( Due to Covid 19 pandemic, please allow up to 48 hours for replies from customer service team and possible delivery delays of up to 7 working days as advised by Australia Post )
For orders over $49, we offer FREE STANDARD DELIVERY when delivered within Australia.
Orders less than $49 will incur a flat rate charge of $10 for standard postage.
We aim to dispatch any orders within 48 hours. Orders placed on weekends will be dispatched within 48 hours of the following business day. Our distribution center is located in Melbourne, and is closed on weekends and public holidays.
The above delivery times are reflective of all orders dispatched from our warehouse. In the instance where we need to source your item(s) from one of our retail stores, please allow up to 3-5 business days for delivery of your order.
Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
All orders may require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
RETURNS AND EXCHANGES
We want you to be 100% satisfied with your purchase from Santa Cruz so if not please contact us to return or exchange your item.
(Within 30 days of purchase)
Returning product/s to or online store:
1. Print off your tax invoice
2. Email our friendly customer service team and quote your tax invoice number.
3. Our customer service team will send you a returns request form.
4. Fill out the form and slip it back into your original packaging (products must be in their original condition, clean with tags attached, together with these documents and in a protected parcel to avoid damage).
5. Post your parcel to our online returns department
Our customer service team are open from 9-5pm Monday – Friday.
PHONE: Feel free to call our customer service team on 03 8525 9999
EMAIL: You can reach our customer service team at firstname.lastname@example.org