AUSTRALIAN DELIVERY ONLY
( Due to Covid 19 pandemic, please allow up to 48 hours for replies from customer service team and possible delivery delays of up to 7 working days as advised by Australia Post )
For orders over $49, we offer FREE STANDARD DELIVERY when delivered within Australia.
Orders less than $49 will incur a flat rate charge of $10 for standard postage.
We aim to dispatch any orders within 48 hours. Orders placed on weekends will be dispatched within 48 hours of the following business day. Our distribution center is located in Melbourne, and is closed on weekends and public holidays.
The above delivery times are reflective of all orders dispatched from our warehouse. In the instance where we need to source your item(s) from one of our retail stores, please allow up to 3-5 business days for delivery of your order.
Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
All orders may require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Swimwear must be tried on over underwear as soiled items will not be accepted for return.
We want you to be 100% satisfied with your purchase from Santa Cruz so if not please contact us to return your item.
(Within 30 days of purchase)
Returning product/s to our online store:
1. Email our friendly customer service team and quote your order number and product details for item you wish to return.
2. Our customer service team will email you authorisation and return address details.
3. Pack up your original packaging (products must be in their original condition, clean with tags attached, together with these documents and in a protected parcel to avoid damage) and re-address back to us (please include the RA number you are given so we can identify parcel upon return)
4. Post your parcel back to us. (Items are to be posted back to us at your own expense unless the item is deemed faulty or we have made a delivery error in which case we will provide return postage label to you)
Our customer service team are open from 9-5pm Monday – Friday.
EMAIL: You can reach our customer service team at email@example.com