AUSTRALIAN DELIVERY ONLY
For orders over $49, we offer FREE STANDARD DELIVERY when delivered within Australia.
Orders less than $49 will incur a flat rate charge of $10 for standard postage. Express delivery incurs a charge of $15.
We aim to dispatch any orders placed before 12pm on the same business day. Orders placed after 12pm or on weekends will be dispatched the following business day. Our distribution center is located in Melbourne, and is closed on weekends and public holidays. Please be aware that skate hardware will be dispatched from a separate location to apparel.
The above delivery times are reflective of all orders dispatched from our warehouse. In the instance where we need to source your item(s) from one of our retail stores, please allow up to 3-5 business days for delivery of your order.
Please note, where an order is placed during a promotional period, there may be a delay on the date of dispatch due to the high volume of orders received.
All orders require a signature upon delivery. If you are not present at the nominated address to accept delivery, a calling card will be left in your letterbox indicating the post office from which you can collect your parcel (you will need to present photo ID and the tracking information to collect your parcel).
RETURNS AND EXCHANGES
We want you to be 100% satisfied with your purchase from Santa Cruz so if not please contact us to return or exchange your item.
Returning product/s to or online store:
1. Print off your tax invoice
2. Email our friendly customer service team and quote your tax invoice number.
3. Our customer service team will send you a returns request form.
4. Fill out the form and slip it back into your original packaging (products must be in their original condition, clean with tags attached, together with these documents and in a protected parcel to avoid damage).
5. Post your parcel to our online returns department
Our customer service team are open from 9-5pm Monday – Friday.
PHONE: Feel free to call our customer service team on 03 8525 9999
EMAIL: You can reach our customer service team at firstname.lastname@example.org